{"id":123383,"date":"2025-12-02T23:54:42","date_gmt":"2025-12-02T18:24:42","guid":{"rendered":"https:\/\/aviationa2z.com\/?p=123383"},"modified":"2026-02-07T19:40:08","modified_gmt":"2026-02-07T14:10:08","slug":"westjet-air-transat-passengers-denied-boarding","status":"publish","type":"post","link":"https:\/\/aviationa2z.com\/index.php\/2025\/12\/02\/westjet-air-transat-passengers-denied-boarding\/","title":{"rendered":"WestJet, Air Transat Passengers Denied Boarding After Record Staff Misconduct"},"content":{"rendered":"\n

CALGARY-<\/strong> Passengers on WestJet (WS)<\/a> and Air Transat (TS)<\/a> record disputes at Edmonton International Airport (YEG) and Punta Cana International Airport (PUJ). Airlines wrongly claim travelers cannot film interactions, yet Canadian law permits it under one-party consent.<\/p>\n\n\n\n

Legal experts and court rulings confirm that recordings serve as vital evidence. Airlines face compensation awards and staff changes after videos expose poor service.<\/p>\n\n\n\n

\"WestJet
Photo: By BriYYZ from Toronto, Canada – Westjet Boeing 737-700 (W), CC BY-SA 2.0, https:\/\/commons.wikimedia.org\/w\/index.php?curid=25906507<\/figcaption><\/figure>\n\n\n\n

WestJet and Air Transat Passengers Denied Boarding<\/h2>\n\n\n\n

Jason Huang and three older relatives ended a trip to Banff, Jasper, and Calgary in August. They checked in online, printed boarding passes, and aimed to fly WestJet (WS) from Edmonton International Airport (YEG) to Toronto (YYZ)<\/a>.<\/p>\n\n\n\n

A WestJet (WS) agent issued new passes for a later flight without explanation. Huang learned the original aircraft had been downsized, bumping his family several hours. He started audio recording the agent’s response for a compensation claim.<\/p>\n\n\n\n

The agent threatened to call the police and said, \u201cYou\u2019re not flying today.\u201d He grabbed Huang\u2019s phone and tore the boarding passes. Huang\u2019s 73-year-old father, Jingan Huang, then recorded a video.<\/p>\n\n\n\n

The agent snatched that phone, hit the father\u2019s eye, and left it red and swollen. The agent yelled, \u201cGet this phone down!\u201d and \u201cYou have no right to record.\u201d<\/p>\n\n\n\n

Midhun Haridas and wife, Parvathy Radhakrishnan Nair, flew Air Transat home from Punta Cana International Airport (PUJ) in March 2024. An agent claimed they stood in the wrong check-in spot and grew irritated. He refused check-in.<\/p>\n\n\n\n

Haridas recorded the exchange. The agent demanded, \u201cDelete all pictures and all videos for check-in.\u201d As departure neared, the couple pleaded to board.<\/p>\n\n\n\n

The agent required them to delete videos and sign a form admitting to disruptive and abusive behavior. They refused. The plane left, so they booked a later flight with another carrier.<\/p>\n\n\n\n

\"\"
Photo- Pexels<\/figcaption><\/figure>\n\n\n\n

Courts Uphold Passenger Evidence<\/h4>\n\n\n\n

Haridas consulted the Air Passenger Rights group and filed a small claim. He submitted videos. The judge called the recordings essential to reveal \u201chow terrible the customer service\u201d was. He labeled Air Transat (TS) conduct egregious and awarded $7,000<\/strong> for denied check-in without reason.<\/p>\n\n\n\n

Air Transat initially tied boarding to video deletion but later claimed the couple posed a security risk. Israel says recordings counter shifting airline stories.<\/p>\n\n\n\n

Huang seeks compensation from WestJet (WS) via the Canadian Transportation Agency after denial.<\/p>\n\n\n\n

\"WestJet
Photo: WestJet<\/figcaption><\/figure>\n\n\n\n

Airlines Respond and Train Staff<\/h2>\n\n\n\n

WestJet declined on-camera interviews. A spokesperson said the airline investigated promptly, apologized, and conducted internal follow-up. Personnel matters remain confidential under privacy laws.<\/p>\n\n\n\n

Air Transat regrets that the experience fell below standards. The involved employee no longer staffs flights.<\/p>\n\n\n\n

Huang states, \u201cIf it can happen to us, it can happen to anyone.\u201d He urges better staff training on rights.<\/p>\n\n\n\n

Stay tuned with us. Further, follow us on social media for the latest updates.<\/p>\n\n\n\n

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United Airlines Passenger Accidentally Flies to Tokyo After Boarding Error<\/a><\/blockquote>