SYDNEY- Qantas (QF) has introduced a comprehensive travel management tool designed to streamline and oversee travel needs for nearly half a million small and medium-sized Australian businesses.
Developed specifically for Qantas Business Rewards, this tailored booking solution was created in response to member feedback addressing the challenges associated with managing business travel. The tool addresses the evolving demands of corporate and SME travel, especially as these segments rebound to levels observed before the impact of COVID-19.
Qantas New Booking System
After a successful trial in August, the enhanced experience is now being extended to the program’s over 480,000 members. This upgraded offering includes:
- A unified booking tool for businesses, simplifying the booking process and overseeing travel needs such as flights, hotels, and rental cars.
- The flexibility to make individual bookings for flights, hotels, or car rentals or to consolidate them into one comprehensive trip using the new Manage Trip feature.
- The ability to establish and implement business travel policies automatically applies them to bookings for increased efficiency and gives travel managers visibility into booking behavior.
- Real-time access to comprehensive data reporting and analytics allows for identifying trends that can assist in managing business travel costs and facilitating the preparation and exportation of expense reports.
- Convenient management of Qantas Business Rewards program benefits and access to exclusive partner offers.
Integrated into the Qantas Business Rewards membership, the new travel management experience enhances the program’s value.
Current benefits encompass flight discounts and accumulating points on everyday business and travel expenditures, spanning Qantas flights, fuel, hotels, car rentals, global payments, credit cards, and utility bills.
CEO Remarks
Responding to direct feedback from businesses regarding the challenges and expenses tied to managing travel requirements, Qantas Loyalty CEO Olivia Wirth emphasized the airline’s commitment to meeting the needs of Qantas Business Rewards members.
Wirth stated, “We’ve been attentive to the feedback from our Qantas Business Rewards members, who have expressed the desire for a more streamlined approach to managing their business travel. Our investment in Qantas Business Rewards aims to provide Australian businesses with a comprehensive platform to oversee their business travel requirements efficiently and maximize their rewards.”
Highlighting the program’s reach, Wirth added, “One in five Australian small and medium-sized businesses are Qantas Business Rewards members, and this new booking experience further enhances the benefits they already enjoy, such as flight discounts and the accrual of Qantas Points on travel and various everyday business expenses.”
Business Rewards
Powered by Spotnana’s Travel-as-a-Service platform, the cutting-edge booking experience sets an industry standard. Spotnana will continue collaborating with Qantas Business Rewards to introduce new features and capabilities.
Rehan D’Almeida, the General Manager of FinTech Australia and a Qantas Business Rewards member emphasized the enduring importance of travel for the fintech industry. Despite an increase in video conferencing for meetings, travel remains pivotal, and having a consolidated platform for booking and managing all travel aspects proves transformative for small teams. D’Almeida highlighted the advantages of tracking and managing travel-related expenses, allowing their team to focus on maximizing the impact of trips and strengthening global fintech relationships. Utilizing earned points for future trips further adds appeal to streamlining and maximizing the benefits of Qantas Business Rewards.
Qantas Business Rewards is Australia’s largest airline small and medium enterprise (SME) loyalty program. In the fiscal year 2023, members collectively earned over 14 billion Qantas Points.
Beyond flight discounts, Qantas Points earned from business expenses and flights can be redeemed for business travel (flights, upgrades, and soon, hotels with car hire), Qantas Wine, and Qantas Marketplace.
To encourage participation, Qantas is waiving the $89.50 joining fee for Qantas Business Rewards until December 8, 2023.
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